Terms of Use

These Terms govern use of the GRID360 app, the grid360app.com website and related services, offered by FM Negócios Inteligentes LTDA, CNPJ 49.500.229/0001-84.

By creating an account or using the service, you confirm that you have read and agree to these Terms and to the Privacy Policy. If you do not agree, do not use the service.

The service is for people aged 18 or over with full legal capacity. By creating an account you confirm you are 18 or over.

Your account is personal and non-transferable. You are responsible for keeping your credentials secret and for everything that happens in your account. Tell us immediately if you suspect unauthorised access.

GRID360 does not provide healthcare. Recommendations are generated automatically, are informational and wellbeing-oriented, and are not diagnosis, prescription or treatment.

Consult a doctor before starting any exercise programme or dietary change, particularly if you have cardiovascular, metabolic or musculoskeletal conditions or an eating disorder, are pregnant or breastfeeding, or take medication regularly.

Stop exercising immediately if you feel pain, dizziness, shortness of breath or chest discomfort, and seek medical attention.

You are responsible for judging whether a recommendation suits you and for performing it with correct technique. Plans are calculated from the information you provide: wrong data produces unsuitable recommendations.

When using the service, you agree not to:

• give false information about your identity, your body or your health;
• fake activities, tracks, photos or challenge evidence to gain points, achievements or ranking positions;
• use other people’s accounts, create multiple accounts to get around limits, or hand your account to someone else;
• access the service through unauthorised automated means, scrape content, or try to bypass technical and security limits;
• copy, resell, sublicense or commercially exploit the content of the service;
• upload unlawful or offensive content, content that infringes third-party rights, or images of another person without their permission;
• interfere with the operation of the service or with other users’ experience.

We may suspend or terminate accounts, void scores and remove content where these Terms are breached, giving notice whenever possible.

Some features require a Premium subscription. Current prices, available cycles and what each plan includes are shown in the app and on the website before you subscribe.

• The subscription is recurring and renews automatically at the end of each cycle, on the same payment method, until you cancel.
• Payment is processed by Stripe or by the app store, depending on where you subscribed. We have no access to your card details.
• You can cancel at any time in the Subscription area of your account. Cancelling stops the next charge; Premium access continues until the end of the period already paid for.
• Subscriptions bought through the App Store or Google Play are cancelled in that store’s own subscription settings.
• If we offer a free trial, it converts automatically into a paid subscription at the end of the trial unless you cancel first.
• Price changes are announced in advance and apply only to later cycles.

Under art. 49 of the Brazilian Consumer Code, consumers in Brazil may withdraw from a distance purchase within 7 calendar days and be refunded. Consumers in the European Union and the United Kingdom have an equivalent 14-day right of withdrawal. To exercise either, contact support.

The app, the GRID360 brand, the design, the texts, the exercise and food databases and the software belong to FM Negócios Inteligentes LTDA or its licensors. We grant you a personal, limited, revocable and non-exclusive licence to use the service under these Terms.

Content you upload — photos, logs, comments and your own plans — remains yours. You grant us only the licence needed to host, process and display that content inside the service, in order to provide it to you. If you choose to publish something in rankings, challenges or public profiles, that content is visible to other users for as long as you keep it published.

If you link to a personal trainer or nutritionist through the platform, they gain access to your profile, health questionnaire and plans, so they can coach you. The work, the guidance and the professional responsibility are theirs; GRID360 provides the tool.

You can end that link at any time through support, and their access to your data stops.

We work to keep the service available, but it may be interrupted by maintenance, technical failure, force majeure or third-party events. We may change, suspend or discontinue features; where a change is material, we will give reasonable notice.

We are liable for damage we cause under applicable law, including the Brazilian Consumer Code. Nothing in these Terms removes rights the law guarantees you as a consumer.

We are not liable for damage arising from using recommendations without the professional assessment we recommend, from incorrect information you provide, from using the service contrary to these Terms, or from failures of equipment, networks and third-party services outside our control.

You can close your account at any time through the Privacy area of your account. We may terminate or suspend access where these Terms are breached, where the law requires it, or if the service is discontinued, giving notice whenever possible.

Termination does not affect obligations already due, nor the statutory retention periods described in the Privacy Policy.

These Terms are governed by Brazilian law. The courts of the consumer’s domicile have jurisdiction over disputes, as provided by the Brazilian Consumer Code. If you are a consumer resident elsewhere, this does not deprive you of the protection of the mandatory rules of your country of residence.

Before going to court, please contact our support: most problems are solved there, and faster.

FM Negócios Inteligentes LTDA — CNPJ 49.500.229/0001-84. Support through the help centre in the app or at grid360app.com/help. Privacy matters: privacy@mail.grid360app.com.